Terms & Conditions

Life and Soul Membership Conditions

1. Every July, membership prices may be subject to a CPI rise, management reserve the right to
change membership prices as they see fit
2. Members must register at the 24-hour card/Bluetooth reader or the front reception reader upon
arrival and scan their membership fob tag or via Bluetooth in Life & Soul App. Providing access to
the facility to non-members or unaccompanied 14-17-year-olds without 24/7 access, will
result in a $150.00 fine each, a 1 Week access suspension and may lead to cancellation of
membership
3. Members must ensure that the appropriate dress standards are maintained. A Full-size towel
must always be used during workouts, including group fitness classes. Closed shoes must
always be worn.
4. No food or drink, except water and sport drinks, are allowed with in the gym or group fitness
classes.
5. Smoking/Vaping is not permitted at all within or outside the premises of Life & Soul Health Club
6. No private business, including personal training, may be conducted within Life & Soul without the
prior written consent of Management.
7. Minimum age requirements apply. A parent/guardian must supervise persons 14 and 15 years of
age, unless authorized by Management. Persons 14 and15 must have a Gym Induction and
program by the Staff, to be able to use the gymnasium. All membership request for under 18 must
be approved by Management.
8. Bookings are essential for the crèche and must be done online 24hrs in advance. The crèche
may be used for periods up to 1 & ½ hours per day during any 1 visit, during which time a parent
must be present on premises. Children over the age of 12 or under the age of 8 weeks will not be
admitted to the crèche. This is subject to change during school holidays under management
discretion. Additional fee options for creche are available from $15.00 per week direct debit options
or alternatively casual payments of $10.00 per child per Creche booking will be charged.
9. Members must notify Life & Soul in writing of any change of address.
10. Members can suspend their membership on Direct Debit and 6- and 12-Month upfront
memberships only (Excludes Short Term or Promotional Membership Periods). Members are unable
to suspend on any other membership. Members with a 12-month membership may suspend their
membership for a maximum of 6 weeks and a minimum of 7 days. A direct debit membership has
unlimited suspension through the term of the membership – for a Minimum Period of 7 days and
a Maximum of 6mths. Direct debit minimum term payment instalments will be suspended during
the period of suspension and will resume once the period of suspension finishes. An Online
suspension request form is required to be completed. All Suspension Request applications must be
submitted a minimum of 48 hours prior to commencement of suspension period for Club
Administration to process application before the Friday weekly debits. Life and Soul Health Clubs
cannot backdate suspension applications. You must submit a separate Suspension Request
application online for any extensions on current holds or normal pay schedule will recommence
once the on-hold period has expired
11. Transferred memberships will incur a $75 administration fee and may only be permitted at the
discretion of Management.
12. Management reserves the right to refuse or cancel the membership of any person.
13. Management reserves the right to review and implement new pricing structures at the beginning
of each month as they see fit.
14. Should any question or interpretation on construction of these rules and regulations arise, then
the decision by Management in relation to that question shall be final. Any claims for compensation,
damages or refunds against Life & Soul are subject to the approval by Management.
15. Members are entitled to a free reassessment and program every 12 weeks of their membership.
16. Members will not be reimbursed for lost days during their membership due to public holidays,
Christmas breaks or the like, or due to the closure of the club due to unforeseen circumstances.
17. Completion of the membership agreement and receipt of first payment is taken on confirmation
of membership.
18. Once outside the minimum term of your membership, changes to your membership without
penalty are possible, provided you give at least 14 days’ notice with the completion of the Online –
Cancellation Request Form.
19. Member payers opting for the minimum 3mth term memberships, that continue past 6mths, the
onus is upon the member to discuss change of rate options with Management.

20. A cooling off period of 7 Days applies to all new membership contracts, effective from time and
date of signing of agreement (less the administration fee or cost incurred).
21. Purchase of Upfront Pre-paid Memberships is fixed for the term of the contract. Direct Debit
memberships are based on a minimum term selected – either 3mths or 6mths, payments continue
till further notice or until the Online Cancellation Request Form is completed to cancel membership
contract
22. Members must agree to follow all Life & Soul Health Club terms and conditions.
243. I agree that the membership fees are not refundable, and I agree and understand that non
usage of the gym does not allow early termination of this agreement, nor does it warrant a refund of
any type. I also agree and understand that non usage of the gym does not affect any payment terms
and conditions of this agreement and that Life & Soul is in no way responsible for my level of usage
of the gym.

Cooling Off Period

1. This membership is subject to a 7 Day cooling off period. This means you can cancel your
membership agreement, without needing to give cause or reason, during the 7 Days
immediately after both you and the Life & Soul representative have signed the membership
agreement. This cancellation must be in writing and given to us before the end of the 7 Day
cooling off period, in order to be effective. A refund will be given, less administration fee of $75
and any costs incurred during the membership i.e. fitness services, products etc. No refunds
will be given after the 7 Day cooling off period.

Payment Declaration

I agree that the liability for the direct debit shall continue as agreed, notwithstanding my frequency of
attendance at the Club or should I cease to attend altogether. Any refunds are subject to Management
approval. As a member I shall cease to have any rights to the center should full payment not be
received by the due date, at the discretion of Management. As a member, I shall pay all costs of the
collection of the monies due including any debt collector fees, legal fees or other costs payable by my
defaults.
I acknowledge that I have read and understood all the above provisions as well as the Membership
Conditions and acknowledge that my membership is a legally binding contract and I agree to observe
and be bound by it.

Direct Debit Conditions

1. All conditions stated in EZIDEBIT DDR Form shall apply
2. Early Cancellation fee of $199.00 if membership is cancelled inside the selected minimum term period
3. Cancellation Request Form to be completed and returned with 14 days' prior written notice for all
cancellations. The onus is on the payer to confirm receipt of form. Regular weekly debits within the 14- day
notification period is required to be paid
4. Ezidebit will charge a missed/failed fee of $9.90 for any missed payments, this charge is not from Life
and Soul Health Clubs nor do we receive these funds
5. All memberships are based on a minimum term selected – either 3mths or 6mths, payments continue till
further notice or until the Cancellation Request Form is provided to club administration to cancel
membership contract
6. All weekly debits are deducted on Fridays, apart from initial signup fee

Personal Training Conditions

1. There is a 12-hour cancellation policy on all Personal Training appointments clients who fail to notify (within 12hrs) or no show for their appointment will be charged for that session
2. Personal training sessions cannot be transferred across to another member without the authority of the Personal Training Manager. The normal transfer fee of $75 will apply.
3. All packages, including 12 week challenges, Soul Results, Soul Achiever and Soul Angels are valid for the length of the membership stated. e.g If a 12-week challenge begins on the 1st January it shall finish on the 31st March, regardless of the amount of personal training sessions left over. Management has the right to review all packages and circumstances at the time and an administration fee of $75 will apply.
4. Personal training passes are valid for 6 months unless otherwise stated
5. Personal training membership option, has a use it or lose it criteria for their sessions a week. ie. If you miss a session it can be made up in that week but not carried over into the following week.

SPECIAL TERMS AND CONDITIONS FOR – SOUL SAVERS AND 3 DAY SALES

Membership Hold Periods:     NIL Hold periods apply, no exceptions.

Membership Upgrades:   NO upgrades available. No other types of Memberships or Business discounts apply, no exceptions.

Membership Transfers:  NON Transferable, no exceptions.

Membership Refund:  NO REFUNDS APPLY, no exceptions.

Special Conditions: Not available with any other offer, membership must commence by 30/06/2019,
maximum 1 membership per person, cannot be added on to existing membership NO exceptions